Warranty Exclusions

J.W. Speaker’s Warranty Policy does NOT allow claims resulting from the following conditions:

• Abuse, neglect and damage
• Modifications and alterations
• Improper installation
• Chemical exposure (e.g. cleaning solutions)
• Voltage transients, spikes and over-voltage
• Naturally occurring phenomena such as condensation & corrosion

Abuse, Neglect, and Damage

Abuse and neglect includes damage beyond the daily wear and tear of a light. Examples of damage caused by abuse or neglect can be seen by the following:

• Cracked / dented housings
• Cracked lenses
• Scratched / scuffed lenses
• Damaged plugs
• Removed vent patches

Chemical Exposure

Particular chemicals will result in the softening, crazing, and/or cracking of polycarbonate plastics. This is especially important for lamps and mounting bases that experience routine stress and strain in their everyday application.

The following chemicals & cleaners ARE compatible with polycarbonate:

The following chemicals & cleaners are NOT compatible with polycarbonate:

Condensation

Condensation is a naturally occurring condition that can affect any light. It does not suggest a defect in a product, as opposed to what happens when a leak occurs, in which case there is water ingress that could lead to a system failure. The explanation contained herein is intended to help end users differentiate between these two conditions so they understand what, if anything, needs to be done.

Condensation		Water Ingress
Condensation is the change of water from a gaseous form (vapor) into liquid water. It appears as small droplets of moisture inside the light.		Water ingress describes water that leaks into the light, manifesting itself as large droplets and pooling of water that is clearly visible.
Condensation does not cause a problem with normal operation of the light and is, therefore, NOT considered to be a defect or warrantable condition. In fact, J.W. Speaker lamps are designed to allow moisture to escape and not reenter, but it takes time for the moisture to evaporate (the amount of time will depend upon whether or not the light is turned on or not).		Sources of water ingress can vary. If a light suffers water ingress as the result of physical abuse and/or misuse, it would not constitute a manufacturing defect. Otherwise, water ingress caused by a defect in workmanship is a warrantable item. In this event, please contact the dealer who supplied the product to schedule a return.

Virtually all lights are prone to condensate due to the following events:

• Air is trapped inside a lamp when manufactured
• Plastic parts used in lights naturally absorb moisture in the air
• As the light heats up these plastics parts release moisture that mixes with air
• Moisture attaches itself to the coolest part of the lamp, e.g. the lens
• Halogen lamps tend to run hot so the moisture evaporates more quickly
• LED lights produce less heat so moisture takes longer to evaporate, so it can be more noticeable

Corrosion & Natural Phenomena

When left exposed to harsh environmental conditions and continuous water exposure, lamps and their electrical system are subject to chipped paint and cracked lenses. This wear and tear can cause corrosion, interrupting current flow and LEDs to fail.

The best way to avoid these issues is to practice proper maintenance and avoid using aggressive chemicals that tend to speed up corrosion. Refer to the Chemical Exposure chart above for a list of chemicals that are not compatible.

Improper Installation

Proper light installation takes time and patience, and if not properly executed, it can lead to malfunctions and damage to the light. Examples of improper installation that will void your warranty include:

• Using damaged, pinched, or shorted wires
• Using damaged connectors / terminals
• Unsecured mating connectors or bare wires exposed to water ingress
• Installing vehicle lights to the incorrect vehicle year
• Insufficient torque applied to mounting hardware
• Improper installation location

Modifications and Alterations

Modifications to the product can change the output and put strain on the light, causing malfunction. Examples of alterations that will void your warranty include:

• Modified wires
• Modified plugs
• Modified mating connector and connection areas

Voltage Transients & Spikes

Voltage spikes can occur when lamps are used with inappropriate voltage systems by additional accessories in the system. An excess of voltage may destroy or severely weaken the lamp & light output. If the system is overloaded, it may not receive adequate voltage to run properly, causing similar outages and weakened output.

Wear and Tear

This includes damage from road debris and resulting lens degradation. Examples include:

More Questions? Fill out our Contact Us form with your information and our Customer Service will contact you.

Last Updated May 24, 2018.